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Privacy policy

Approved by the Board: 29.09.2020  |  Date of next Review: 29.09.2022


Durham County Carers Support (“we”) promise to respect any personal data you share with us, or that we get from other organisations and keep it safe. We aim to be clear when we collect your data and not do anything you would not reasonably expect.

Developing a better understanding of our clients through their personal data allows us to make better decisions, fundraise more efficiently and, ultimately, helps us to reach our goal to improve the health and wellbeing of Carers Caring for someone in our area of benefit by providing practical and emotional support, advice and information.

We have adopted an ‘opt-in only’ communication policy. This means that we will only send marketing communications to those who have explicitly stated that they are happy for us to do so via their preferred channel(s) (email, SMS, phone or post). Our communications include our latest newsletters which includes news for Carers, event details, fundraising opportunities and information on the services we provide.

This statement is made in order to comply with the provisions of the Data Protection Act 1998, and to tell you how Durham County Carers Support will use any personal information that you give to us.

How we collect information:

We get personal information about you when you enquire about our services, fundraising, events or other things that we do when you register as a Carer with Durham County Carers Support.

What Information we collect

The types of personal information we might ask for may include your name, address, gender, email address, telephone number, credit/debit card or direct debit details (for regular donations and fundraising) as well as information volunteered by yourself.

How we use your information

Any information we collect about you will be stored securely and treated in accordance with the Data Protection Act 1998.

We will use the information that you give:

  • to send you information that you have asked for
  • to look at how we can make the information and services we offer to you better. (including this website)
  • to contact you about events, fundraising, campaigning and our other work.
  • Administer your donation or support your fundraising, including processing gift aid
  • Keep a record of your relationship with us
  • Ensure we know how you prefer to be contacted

Third Parties

Durham County Carer Support will not pass your personal details to other people or organisations without first obtaining your consent. However, where there appears to be a clear need to safeguard the welfare of the individual and/or his/her family it may be necessary to contact relevant authorities to address this.

Under 18 year olds

We will seek permission / consent to store personal information on anyone aged under 18 from their parent / guardian.

How we keep your data safe and who has access

We ensure that there are appropriate technical controls in place to protect your personal details. We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff and volunteers. We will make sure that any personal information that you give us is kept secure, for as long as it is needed and for the purposes for which you have agreed we can use it.   We will only ever share your data if we have your explicit and informed consent.

Your right to know what we know about you, make changes or ask us to stop using your data

You have a right to ask us to stop processing your personal data, and if it’s not necessary for the purpose you provided it us for we do so.

Subject Access Request

You have a right to ask for a copy of the information we hold about you. This is a subject access request (SAR).  Under normal circumstances, the Data Protection Legislation prohibits the charging of a fee for handling a SAR. The Charity does not normally charge for SARs.  In limited cases, it is permissible to charge a ‘reasonable fee’ in order to cover the administrative costs of complying with a SAR if that SAR is ‘manifestly unfounded’, ‘excessive’, or if a data subject requests further copies of their data following the SAR. In certain cases, it may also be permissible to refuse to comply with a SAR.  If there are any discrepancies in the information we provide, please let us know and we will correct them.

If you would like to access your information please send proof of your identify by post to Durham County Carers Support at our registered address. We do not accept these requests by email so we can ensure that we only provide personal data to the right person.


We may change this Privacy Policy from time to time. If we make any significant changes in the way we treat your personal information we will make this clear on the Durham County Carers Support website or by contacting you directly.


Please see our Cookie Policy.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.