Call Durham:

0300 0051213

Text service:

07800 005830

Call Darlington:

0300 0301215

Compliments and Complaints

We would love to hear from you! Feedback is vital to our work as it helps shape and plan future services for Carers. Whether a compliment, complaint or general feedback, please complete the form below…

Making a complaint

If you wish to make a complaint, then please contact us by completing the form below. Alternatively, you can call us on 0300 005 1213 and speak to a member of our team. All complaints are taken seriously and are treated in confidence. You can read our complaints procedure here.

Making a Compliment

If you would like to compliment the work we do, a member of staff/volunteer or our services, please contact us by using the form below.

GDPR info

“It has been a terrible year for everyone, and without services like yours it would have been a lot worse. I would like to take this opportunity to thank you and your team for the services you provide to everyone who uses them.”

“Carer could not thank us enough for all of our support during this difficult time and issues he had with GP Carers register. Carer confirmed he has now had the first vaccination and said this was all down to us. The difference this has made to his mental health as he was very worried about not having the vaccine and putting cared for at risk.”

“I would like to thank all staff at Darlington Carers, I was provided with helpful information and my questions were always answered. I am very grateful for the help provided to purchase my new fridge and freezer it has been a huge help thank you.”