Call Durham:

0300 0051213

Text service:

07800 005830

Call Darlington:

0300 0301215

Carer support in an emergency

Support in a Carer emergency is available to all unpaid Carers who care for an adult from your local authority (see contact numbers below).
Emergency Carers Card Front
Emergency Carers Card Back

If you have an emergency and need someone to look after the person you care for, please call the appropriate number below:

Durham (Social Care Direct): 03000 267 979
Darlington (during office hours) Adult Social Care: 01325 406111
Darlington (out of office hours) Emergency Duty Team: 01642 524552

The Duty Officer will ask you for information about the person you care for and check if there are any family or friends who can assist. If not, they may be able to arrange for support to be provided.

Please note, the person you care for may be required to contribute to the cost of the care provided, in line with the Council’s charging policy.  The Duty Officer will discuss this with you, if a service is to be provided.

Emergency Carers Card

A card is available for you to carry around.

You can complete the card details with the name of the person you are caring for and contact details for up to 2 additional people who know the person you are caring for.

If you would like a Carers Emergency Card, please contact us.

Emergency Plan

Click on the emergency plan above to download it.