Call Durham:

0300 0051213

Text service:

07800 005830

Call Darlington:

0300 0301215

Cookie policy

We use cookies and similar technologies on the Site. Please read this policy carefully. It contains important information regarding the use of cookies on the Site.

How to contact us

In the event that you have any questions regarding this policy or our use of cookies you should contact us as follows: Email:


A cookie is a small file/piece of information. Ordinarily cookies comprise of letters and numbers. Cookies are stored on your computer when you access the Site and they can then be sent back to the Site. This process is important to the functionality of the Site as it enables it to remember certain important pieces of information between different pages.

Personal information

We may obtain personal information about you through our use of cookies. Such personal information will generally include: The types of personal information we might ask for may include your name, address, gender, email address, telephone number, credit/debit card or direct debit details (for regular donations and fundraising) as well as information volunteered by yourself.

Any personal information collected via the use of cookies will only be obtained in accordance with our privacy policy:

Consent for cookies

In most cases we will need your consent in order to use cookies on this website. We may use cookies without your consent where the cookies are essential for the functioning of our site and in order to provide our services to you. For example, this will apply where any online purchases are processed.

Where we wish to use cookies that require your consent you will be asked whether you consent to the use of cookies via a pop-up notice will appear stating ‘we use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.’

Wherever you have given your consent to the use of cookies, you will be able to opt-out and withdraw your consent by no longer continuing with the use of our site or by disabling the use of cookies in your browser settings.

This policy is up to date as of: 8th February 2022.