Case study
Background: Hannah, aged 78, is an unpaid carer for her husband, who is bed-bound and has limited mobility, able to use only one arm. Hannah is also partially blind, which adds further challenges to managing daily tasks and household responsibilities. Recently, she moved to a new property, creating additional practical difficulties, including transferring energy services, utilities, and other household accounts. Support Provided: Our support focused on ensuring Hannah could settle comfortably into her new home while reducing financial and practical pressures:
Energy Supplier Transfers: We coordinated the transfer of her electricity and gas supply to the new property. Her old property only had gas, so we set up both electricity and gas at the new home. Meter Upgrades: Assisted with the installation of new smart meters and an in-home display, enabling her to monitor usage more easily despite her partial vision impairment. Direct Debit Setup: Helped establish affordable payment plans for both electricity and gas. Cost Savings: While supporting her energy setup, we were also able to reduce her Sky TV bill by 50%, freeing up funds for other household needs. Household Administration: Assisted with updating her bank address and setting up her TV license at the new property. Outcome: Hannah is now settled and confident in managing her new home. She reports feeling happy and reassured, not only due to the smooth setup of her energy supply and household accounts but also knowing she has saved money on her energy and TV bills. The support provided has reduced stress and allowed her to focus on caring for her husband in a safe, comfortable environment. Impact: This case highlights the importance of holistic support for unpaid carers, particularly those with additional challenges such as visual impairment or mobility limitations. Through practical assistance with energy, utilities, and household management, carers can maintain independence, reduce financial pressure, and improve overall wellbeing.
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