{"id":232601,"date":"2021-08-16T14:12:56","date_gmt":"2021-08-16T13:12:56","guid":{"rendered":"https:\/\/wordpress-713171-2509076.cloudwaysapps.com\/?page_id=232601"},"modified":"2022-04-13T16:09:31","modified_gmt":"2022-04-13T15:09:31","slug":"compliments-and-complaints","status":"publish","type":"page","link":"https:\/\/dccarers.org\/compliments-and-complaints\/","title":{"rendered":"Compliments and Complaints"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” background_enable_color=”off” background_enable_image=”off” bottom_divider_style=”curve” bottom_divider_color=”#FFFFFF” bottom_divider_height=”70px” global_colors_info=”{}”][et_pb_fullwidth_header title=”Compliments and Complaints” text_orientation=”center” _builder_version=”4.16″ _module_preset=”default” content_font_size=”19px” background_color=”gcid-7f2e0233-83a2-4d96-b558-bfb97b314417″ use_background_color_gradient=”on” background_color_gradient_stops=”#6f498a 0%|rgba(111,73,138,0.7) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”#6f498a” background_color_gradient_end=”rgba(111,73,138,0.7)” background_image=”https:\/\/dccarers.org\/wp-content\/uploads\/2021\/07\/Circle-background1.png” background_size=”initial” custom_button_one=”on” button_one_border_radius=”33px” button_one_icon=”||divi||400″ button_one_icon_placement=”left” button_one_on_hover=”off” custom_button_two=”on” button_two_border_radius=”33px” button_two_icon=”||divi||400″ button_two_icon_placement=”left” button_two_on_hover=”off” custom_padding=”||89px|||” custom_css_title=”margin-bottom: 11px;” custom_css_button_1=”margin-top: 33px;” global_colors_info=”{%22gcid-7f2e0233-83a2-4d96-b558-bfb97b314417%22:%91%22background_color%22,%22colorStart%22,%22background_color%22,%22colorStart%22%93}”]<\/p>\n

We would love to hear from you! <\/span>Feedback is vital to our work as it helps shape and plan future services for Carers.\u00a0<\/span>Whether a compliment, complaint or general feedback, please complete the form below…<\/span><\/p>\n

[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”77px|||||” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ module_id=”news” _builder_version=”4.16″ _module_preset=”default” custom_padding=”10px|||||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Making a complaint<\/h4>\n

If you wish to make a complaint, then please contact us by completing the form below. Alternatively, you can call us on 0300 005 1213 and speak to a member of our team. All complaints are taken seriously and are treated in confidence. You can read our complaints procedure here<\/a>.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”||44px||false|false” global_colors_info=”{}”]<\/p>\n

Making a Compliment<\/h4>\n

If you would like to compliment the work we do, a member of staff\/volunteer or our services, please contact us by using the form below.<\/p>\n

[\/et_pb_text][et_pb_contact_form use_spam_service=”on” recaptcha_list=”add_new_account” _builder_version=”4.17.0″ _module_preset=”default” _unique_id=”f36f8d03-9a60-48ba-97dc-1df5863ab1b3″ hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″][et_pb_contact_field field_id=”Name” field_title=”Name” fullwidth_field=”on” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Email” field_title=”Email Address” field_type=”email” fullwidth_field=”on” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Telephone” field_title=”Telephone” field_type=”email” fullwidth_field=”on” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Comments” field_title=”Comments” field_type=”text” fullwidth_field=”on” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Privacy” field_title=”GDPR info” field_type=”checkbox” checkbox_options=”%91{%22value%22:%22I’m fine with Durham County Carers Support contacting me using the information provided. %22,%22checked%22:0,%22dragID%22:-1,%22link_url%22:%22https:\/\/dccarers.org\/privacy-policy\/%22,%22link_text%22:%22View our privacy policy.%22}%93″ fullwidth_field=”on” _builder_version=”4.17.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_testimonial quote_icon_color=”gcid-a843041b-35bb-405d-a2de-a4bb7e60834c” _builder_version=”4.16″ _module_preset=”default” background_color=”gcid-a843041b-35bb-405d-a2de-a4bb7e60834c” background_layout=”dark” global_colors_info=”{%22gcid-a843041b-35bb-405d-a2de-a4bb7e60834c%22:%91%22background_color%22,%22quote_icon_color%22%93}”]<\/p>\n

\u201cIt has been a terrible year for everyone, and without services like yours it would have been a lot worse. I would like to take this opportunity to thank you and your team for the services you provide to everyone who uses them.\u201d<\/i><\/span><\/p>\n

[\/et_pb_testimonial][et_pb_testimonial quote_icon_color=”gcid-03e7bcb0-dda9-412a-b6d8-1eb04eb49e89″ _builder_version=”4.16″ _module_preset=”default” background_color=”gcid-03e7bcb0-dda9-412a-b6d8-1eb04eb49e89″ background_layout=”dark” global_colors_info=”{%22gcid-a843041b-35bb-405d-a2de-a4bb7e60834c%22:%91%93,%22gcid-03e7bcb0-dda9-412a-b6d8-1eb04eb49e89%22:%91%22background_color%22,%22quote_icon_color%22%93}”]<\/p>\n

\u201cCarer could not thank us enough for all of our support during this difficult time and issues he had with GP Carers register. Carer confirmed he has now had the first vaccination and said this was all down to us. The difference this has made to his mental health as he was very worried about not having the vaccine and putting cared for at risk.\u201d<\/i><\/span><\/p>\n

[\/et_pb_testimonial][et_pb_testimonial quote_icon_color=”gcid-a843041b-35bb-405d-a2de-a4bb7e60834c” _builder_version=”4.16″ _module_preset=”default” background_color=”gcid-a843041b-35bb-405d-a2de-a4bb7e60834c” background_layout=”dark” global_colors_info=”{%22gcid-a843041b-35bb-405d-a2de-a4bb7e60834c%22:%91%22background_color%22,%22quote_icon_color%22%93}”]<\/p>\n

\u201cI would like to thank all staff at Darlington Carers, I was provided with helpful information and my questions were always answered. I am very grateful for the help provided to purchase my new fridge and freezer it has been a huge help thank you.\u201d<\/i><\/span><\/p>\n

[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

We would love to hear from you! Feedback is vital to our work as it helps shape and plan future services for Carers.\u00a0Whether a compliment, complaint or general feedback, please complete the form below…Making a complaint If you wish to make a complaint, then please contact us by completing the form below. Alternatively, you can […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"yoast_head":"\nCompliments and Complaints - Durham County Carers Support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dccarers.org\/compliments-and-complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Compliments and Complaints - Durham County Carers Support\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dccarers.org\/compliments-and-complaints\/\" \/>\n<meta property=\"og:site_name\" content=\"Durham County Carers Support\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Durham-County-Carers-Support\/135041973225728\" \/>\n<meta property=\"article:modified_time\" content=\"2022-04-13T15:09:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dccarers.org\/wp-content\/uploads\/2021\/10\/Durham-County-Carers-Support-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"555\" \/>\n\t<meta property=\"og:image:height\" content=\"150\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dccarers.org\/compliments-and-complaints\/\",\"url\":\"https:\/\/dccarers.org\/compliments-and-complaints\/\",\"name\":\"Compliments and Complaints - Durham County Carers Support\",\"isPartOf\":{\"@id\":\"https:\/\/dccarers.org\/#website\"},\"datePublished\":\"2021-08-16T13:12:56+00:00\",\"dateModified\":\"2022-04-13T15:09:31+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/dccarers.org\/compliments-and-complaints\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/dccarers.org\/compliments-and-complaints\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/dccarers.org\/compliments-and-complaints\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/dccarers.org\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Compliments and Complaints\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/dccarers.org\/#website\",\"url\":\"https:\/\/dccarers.org\/\",\"name\":\"Durham County Carers Support\",\"description\":\"Your Local Charity Supporting Carers\",\"publisher\":{\"@id\":\"https:\/\/dccarers.org\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/dccarers.org\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/dccarers.org\/#organization\",\"name\":\"Durham County Carers Support\",\"url\":\"https:\/\/dccarers.org\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/dccarers.org\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/dccarers.org\/wp-content\/uploads\/2021\/10\/Durham-County-Carers-Support-Logo.png\",\"contentUrl\":\"https:\/\/dccarers.org\/wp-content\/uploads\/2021\/10\/Durham-County-Carers-Support-Logo.png\",\"width\":555,\"height\":150,\"caption\":\"Durham County Carers Support\"},\"image\":{\"@id\":\"https:\/\/dccarers.org\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/pages\/Durham-County-Carers-Support\/135041973225728\",\"https:\/\/www.instagram.com\/durhamcountycarers\/\",\"https:\/\/www.linkedin.com\/company\/durham-county-carers-support\/\",\"https:\/\/www.youtube.com\/channel\/UCFTlfPioYp0UmvM9srqijmQ\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Compliments and Complaints - Durham County Carers Support","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/dccarers.org\/compliments-and-complaints\/","og_locale":"en_GB","og_type":"article","og_title":"Compliments and Complaints - Durham County Carers Support","og_url":"https:\/\/dccarers.org\/compliments-and-complaints\/","og_site_name":"Durham County Carers Support","article_publisher":"https:\/\/www.facebook.com\/pages\/Durham-County-Carers-Support\/135041973225728","article_modified_time":"2022-04-13T15:09:31+00:00","og_image":[{"width":555,"height":150,"url":"https:\/\/dccarers.org\/wp-content\/uploads\/2021\/10\/Durham-County-Carers-Support-Logo.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/dccarers.org\/compliments-and-complaints\/","url":"https:\/\/dccarers.org\/compliments-and-complaints\/","name":"Compliments and Complaints - Durham County Carers Support","isPartOf":{"@id":"https:\/\/dccarers.org\/#website"},"datePublished":"2021-08-16T13:12:56+00:00","dateModified":"2022-04-13T15:09:31+00:00","breadcrumb":{"@id":"https:\/\/dccarers.org\/compliments-and-complaints\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/dccarers.org\/compliments-and-complaints\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/dccarers.org\/compliments-and-complaints\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/dccarers.org\/"},{"@type":"ListItem","position":2,"name":"Compliments and Complaints"}]},{"@type":"WebSite","@id":"https:\/\/dccarers.org\/#website","url":"https:\/\/dccarers.org\/","name":"Durham County Carers Support","description":"Your Local Charity Supporting Carers","publisher":{"@id":"https:\/\/dccarers.org\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/dccarers.org\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/dccarers.org\/#organization","name":"Durham County Carers Support","url":"https:\/\/dccarers.org\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/dccarers.org\/#\/schema\/logo\/image\/","url":"https:\/\/dccarers.org\/wp-content\/uploads\/2021\/10\/Durham-County-Carers-Support-Logo.png","contentUrl":"https:\/\/dccarers.org\/wp-content\/uploads\/2021\/10\/Durham-County-Carers-Support-Logo.png","width":555,"height":150,"caption":"Durham County Carers Support"},"image":{"@id":"https:\/\/dccarers.org\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Durham-County-Carers-Support\/135041973225728","https:\/\/www.instagram.com\/durhamcountycarers\/","https:\/\/www.linkedin.com\/company\/durham-county-carers-support\/","https:\/\/www.youtube.com\/channel\/UCFTlfPioYp0UmvM9srqijmQ"]}]}},"_links":{"self":[{"href":"https:\/\/dccarers.org\/wp-json\/wp\/v2\/pages\/232601"}],"collection":[{"href":"https:\/\/dccarers.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dccarers.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dccarers.org\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/dccarers.org\/wp-json\/wp\/v2\/comments?post=232601"}],"version-history":[{"count":0,"href":"https:\/\/dccarers.org\/wp-json\/wp\/v2\/pages\/232601\/revisions"}],"wp:attachment":[{"href":"https:\/\/dccarers.org\/wp-json\/wp\/v2\/media?parent=232601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}